In this article:

Who is my gas supplier?

Who is my electricity supplier?

Gas and electricity suppliers when renting

Energy supply information for landlords

Do I need to switch energy suppliers?

How can I save money by switching energy suppliers?

Will I have to pay an exit fee?

How to switch energy suppliers

What if I want to take my current energy supplier with me?

Switching your gas and electricity to Igloo

Why choose Igloo?


Gas and electricity suppliers are the companies you choose to buy your energy from. If you’re wondering who actually supplies your home, the easiest way to find out is to check a recent energy bill.

But what if you’ve just moved house and don’t know who supplies your gas and electricity? Read our guide below to find out who supplies your new home and what to do if you want to switch energy plans.


Who is my gas supplier?

If you’re moving house and want to find out who your gas supplier is, you could try asking the previous tenant. It is likely they will have called the gas supplier to let them know they’re moving. If so, the gas supplier should send you a letter shortly, addressed to ‘The Occupier.’ This letter will provide the details of your gas supply and tariff.

Alternatively, you can find out your gas supplier online. Simply fill in the quick and easy form on Find My Supplier.

Rather speak to someone? Call the Meter Number Helpline on 0870 608 1524. The helpline costs 7p per minute and is nationwide.

You’ll need to tell them your postcode and the first line of your address. Make sure you’ve got a pen handy to note down your Meter Point Reference Number (MPRN) and current supplier. The MPRN will tell your energy supplier where your meter is located.


Who is my electricity supplier?

Like with gas, if the previous tenant of your property has informed the electricity supplier of their move, you should receive an occupier letter.

However, if you’re keen to find out sooner who your electricity supplier is, simply get in touch with your local electricity distribution company. They provide a Meter Point Administration Service - a record of who supplies electricity to every home in the area. Who this is will depend on the region you live in:

  • North of Scotland (SSE Power Distribution): 0800 048 3515

  • South of Scotland (SP Energy Networks): 0330 1010 300

  • North West England (Electricity North West): 0800 195 4141

  • North East England (Northern Powergrid): 0800 011 3332

  • Merseyside & North Wales (SP Energy Networks): 0330 101 0300

  • London, East & South East (UK Power Networks): 0800 029 4285

  • South England (SSE Power Distribution): 0845 026 2554

  • South Wales, Midlands & South West (Western Power Distribution): 0800 096 3080

Simply give your local distribution company a call, and they’ll be able to tell you who your current electricity supplier is.


Gas and electricity suppliers when renting

Whether you’re a homeowner or renting a property, the process for finding out your energy suppliers is the same. Simply use Find My Supplier or call the Meter Number Helpline for gas. For electricity, contact your local distribution centre.

Please keep in mind that you can only switch energy suppliers if you are responsible for the energy bills in your rented property. If your landlord offers a package deal for rent and utility bills, who supplies your gas and electricity will be their choice. It is also worth noting that as a tenant you are allowed to have a smart meter installed.


Energy supply information for landlords

If your tenants are responsible for paying the energy bills, they can choose who supplies gas and electricity to your property. However, if the tenancy agreement states that you are responsible for paying the energy bills, you can choose the supplier(s).

You can find out who supplies energy to your rented properties using the methods outlined above.


Do I need to switch energy suppliers?

Moving house is stressful enough without the worry of expensive energy bills. If you’ve recently moved into a property but haven’t switched energy suppliers, you’ll likely be rolled onto a standard variable rate tariff. These ‘default’ standard variable tariffs are often more expensive than other energy plans. Our advice? Find out what energy plan you are on and compare it to other quotes. There’s a good chance you’ll save money by switching.

You don’t need to have moved house to switch energy suppliers. Perhaps your lifestyle needs have changed and you’re looking for a better deal? Maybe you’ve received poor customer service and want to take your business elsewhere? Either way, if you’re on a variable rate tariff, you can switch at any time.


How can I save money by switching energy suppliers?

If you’re put on a standard variable tariff, it’s unlikely you will receive any discounts. Shop around for an energy plan that offers perks such as a discount for online account management or paying by Direct Debit. Some companies may also offer you a better deal on a dual fuel gas and electricity tariff. Essentially, you’ll be rewarded for buying your gas and electricity from the same supplier.

But it’s not all about the money. Other reasons to switch energy suppliers could be for better customer service or renewable energy. Whatever your motivation, it’s worth shopping around to make sure you get the best deal.


Will I have to pay an exit fee?

Whether or not you have to pay an exit fee depends on your current energy tariff. If you are ending a fixed energy contract early, you could be charged an exit fee. However, if you’re in the last 49 days of your fixed deal, you won’t be charged. Some suppliers may waive the exit fee if you are moving house. Take a look at your contract or contact your current supplier for more info.

Exit fees don’t apply to variable tariffs, so if you’re on one of those, you can switch whenever you like.


How to switch energy suppliers

Once you know who your energy supplier is, you need to find out which gas and electricity tariffs you’re on. You might get gas and electricity from two different suppliers on variable or fixed rate tariffs. Alternatively, you might get them from a single supplier on a dual fuel tariff. Read our Energy Tariffs Guide to understand what each type of tariff means and discover the pros and cons.

The easiest way to find out what energy tariff you’re on is to ask your current energy supplier. They will be able to tell you what the tariff is and how much you pay per month. Note down this information, as you will need it when it comes to comparing energy quotes.

Now you know who supplies your energy and how much you’re paying, you can run a comparison. Get quotes from several energy companies to see if you can save money by switching. You can do this by phone but it’s quicker to get energy quotes online.

You will need the following information to hand:

  • Your postcode

  • Name of your current supplier

  • How much energy you use or how much you usually spend on energy

You can find out how much energy you use by looking at your energy bill. Providing energy usage details in kWh will give you the most accurate quotes. Don’t worry if you don’t know your energy usage, you can always get an estimate with the number of bedrooms in your property.

The biggest savings will be available to those on default standard variable tariffs but if you’re coming to the end of a fixed tariff, you should be able to make good savings too. There’s also the opportunity to move to a variable rate tariff for greater flexibility and the chance to make cost savings if energy wholesale prices drop. Don’t forget to consider other benefits like renewable energy and dual fuel discounts too.

Wondering where to start? Check out our step-by-step guide to switching energy suppliers.


What if I want to take my current energy supplier with me?

In most cases, you can arrange to take your energy supplier with you to your new home. Simply give them a call and let them know when you’ll be moving house. They’ll likely need to supply you with a new quote for your new property. You will be asked to take a final meter reading on the last day in your old property. Send it to your energy supplier and keep a record to compare against your final bill.

Remember to take a meter reading on the day you move into your new property too.


Switching your gas and electricity to Igloo

Here at Igloo, we’re all about keeping it simple, with a quick and easy process for switching your gas and electricity

Step 1 - Take a look at our competitive variable tariff - the Igloo Pioneer

Step 2 - Enter your details & get a quote in just 3 clicks

Step 3 - If you like what you see, click to refine your quote & sign up

Once you’re signed up, you can sit back and leave the hard work to us. We’ll liaise with your old supplier on your behalf and arrange everything for you. We are part of the Energy Switch Guarantee, so guarantee to switch you within 3 weeks. There’s also no need to worry, your supply won’t be interrupted.


Why choose Igloo?

  • We offer one simple variable tariff with the promise that you’ll always get our best rate.

  • We’re rated 4.5 / 5 on Trustpilot and have top-rated Citizens Advice customer service ratings

  • Use our smartphone app to manage your energy & submit meter readings

  • Receive personalised smart product recommendations to help you save money on energy

  • We supply 100% renewable electricity

  • We won’t tie you into a contract - we want you to stay with us because you want to, not because you have to - with no exit fees.

  • Get a 3% interest reward on any credit balances up to £1,000

Join us on an electricity-only or dual fuel plan and start reaping the benefits.