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A message to all Igloo Energy customers,

Please see below information regarding your new supplier, their contact details, what to do now to ensure you receive a final accurate bill and answers to a few frequently asked questions.

Igloo Energy Supply Limited in administration (“the Company”)

On 3 October 2021 Ofgem transferred the Company’s customers to E.ON Next as part of the Supplier of Last Resort (“SoLR”) regulated process. Energy supplies have remained secure throughout this process, with E.ON Next supplying energy to all customers from this date. The Company has ceased the supply of energy from 3 October 2021.

Following completion of the Ofgem regulatory process, on 7 October 2021, Rob Croxen and Jonny Marston of Alvarez & Marsal Europe LLP were appointed as Joint Administrators to the Company.

Contact information

Existing customers have now transferred to your new supplier, E.ON Next, so please make a note of their key contact details which can be found on their website https://www.eonnext.com/igloo-energy and direct any questions about your ongoing energy supply directly to them. 

Ensuring you receive an accurate final bill

Please provide meters readings through the Igloo app or online portal in the normal way.

Prior to the appointment of the Joint Administrators, customers were encouraged to submit meter readings to ensure an accurate final billing process could be achieved. If you have not supplied a meter reading in the last few days, please now submit these readings at your earliest convenience. Customers are also recommended to take a record of the meter readings and the date on which they were taken.

This will be important to ensure an accurate bill is provided and a smooth transfer to E.ON Next occurs. It is important to note that your energy supplies will not be interrupted during the transfer to your new supplier.

It is expected that a high number of customers will be accessing their online accounts to submit their meter readings – if you experience any issues, please try again later. If you are not able to log into your account, please reset your password by clicking in ‘password help’.

Further information and support can also be found on the Ofgem website and via its Twitter feed @ofgem. We also attach a link to the Ofgem statement (Igloo Energy Supply Limited customers: Your questions on new supplier E.ON Next) that has been issued with regards to the current situation and your new supplier.

Support and advice is available on the Ofgem website for both domestic customers and non-domestic customers. Alternatively, if customers need additional support in England and Wales, they can call Citizens Advice on 0808 223 1133 or email them via their webform. In Scotland, they can contact Advice Direct Scotland on 0808 196 8660 or email them via their webform. Advice will also be shared on Ofgem’s twitter @ofgem and Facebook channels.

Click below to access a set of frequently asked questions which provide further guidance. This should be read in conjunction with the frequently asked questions issued by E.ON Next (A warm welcome to all Igloo Energy customers).

Rob Croxen and Jonny Marston were appointed as Joint Administrators of Igloo Energy Supply Limited ("the Company") on 7 October 2021.

The Company’s affairs, business and property are being managed by the Joint Administrators, who act as agents of the Company without personal liability.