A dedicated team at every step
Here’s a more detailed look at what happens on installation day and beyond.
Meeting your installer
You'll be introduced to your Igloo engineer who will call you the day before your install to explain what to expect on the day and confirm your installation plan.
Receiving your new kit
All equipment for your install will arrive ahead of time – at a time convenient for you – so the onsite team can start promptly on the day.
A smooth and friendly install
Your heating engineer will carry out the work with minimal fuss. They’ll keep you informed of their progress and make sure your home is kept clean and tidy for the duration of your install.
Getting you up and running
Once your install is complete, your Igloo engineer will give you a complete demonstration of your new heating system and make sure you know exactly how everything works.
Peace of mind after your install
Using our online monitoring platform, our customer care team will carry out checks to ensure your system is performing efficiently. We’ll also follow up with a courtesy call to answer any further questions you may have.
The Igloo difference
The Igloo team
The Igloo team
All our engineers are employed directly by Igloo and we do not use contractors. This allows us to provide consistent levels of service and manage your entire installation experience for peace of mind.
With the latest smart home technology included as standard, Igloo can monitor the performance of your air source heat pump and provide proactive resolution if required.
What customers are saying
I am now the proud owner of an ASHP...
“I'm now the proud owner of an ASHP, supplied and installed by the team at Igloo. I've been really impressed with the quality...”
“Great service ! Friendly customer service team who respond quickly and professionally!“
Guide to air source heat pumps
All you need to know about air source heat pumps in one comprehensive guide.