A dedicated team at every step

Here’s a more detailed look at what happens on installation day and beyond.

Meeting your installer

You'll be introduced to your Igloo engineer who will call you the day before your install to explain what to expect on the day and confirm your installation plan.

Receiving your new kit

All equipment for your install will arrive ahead of time – at a time convenient for you – so the onsite team can start promptly on the day.

A smooth and friendly install

Your heating engineer will carry out the work with minimal fuss. They’ll keep you informed of their progress and make sure your home is kept clean and tidy for the duration of your install.

Getting you up and running

Once your install is complete, your Igloo engineer will give you a complete demonstration of your new heating system and make sure you know exactly how everything works.

Peace of mind after your install

Using our online monitoring platform, our customer care team will carry out checks to ensure your system is performing efficiently. We’ll also follow up with a courtesy call to answer any further questions you may have.

The Igloo difference

The Igloo team

Igloo Team of Engineers

The Igloo team

All our engineers are employed directly by Igloo and we do not use contractors. This allows us to provide consistent levels of service and manage your entire installation experience for peace of mind.

Remote diagnostics

Smart home technology

Remote diagnostics

With the latest smart home technology included as standard, Igloo can monitor the performance of your air source heat pump and provide proactive resolution if required.

What customers 
are saying

I am now the proud owner of an ASHP...

“I'm now the proud owner of an ASHP, supplied and installed by the team at Igloo. I've been really impressed with the quality...”

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Great service

“Great service ! Friendly customer service team who respond quickly and professionally!“

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Very happy with Igloo

“Very happy with Igloo. The customer services team are always very helpful and I have always managed to get through to somebody quickly.”

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Useful links

How Igloo works

Discover how we make going green simple and easy.

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Guide to air source heat pumps

All you need to know about air source heat pumps in one comprehensive guide.

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Why an air source heat pump doesn’t have to cost the earth

Learn more about the different funding options to help with a heat pump installation.

Discover more


What can I expect during installation?

What’s on the inside of a house when a heat pump has been installed?

Do I need to do anything before my installer arrives?