Frequently Asked Questions

Air Source Heat Pumps

Igloo's Clean Heat Switch

What is hybrid heating?

How much can I earn with hybrid heating?

Is hybrid heating suitable for my home?

Energy Performance Certificates (EPC)

Surveys and installations during Covid-19

Free heating for a year - Terms and conditions

Igloo Works Air Source Heat Pump Survey - Terms and Conditions

Smart Thermostats

Saving with tado°

Product Information

Smarter heating with tado°

Does tado° work in my home?

How do I know which kit to buy?


What to do after your installation

Returns and Cancellations

Smart Heating Research Project - General

How do I set up my temperature logger on my smart device?

Where do I put the heat logger?

When will I get my heating report?

How do I know my heat logger is working?

How do I send Igloo the data file from the SensorBlue app?

Where should I email the exported CSV to?

How do I see the data the heat logger has collected?

Who should I contact if I have questions about my heat logger?

How to withdraw from the Smart Heat Research Project

Smart Heating Research Project - Troubleshooting

How do I change the battery?

How is my heat logger being delivered?

I am moving to a new house, can I still take part in the research trial?

I do not have access to my email account on the smart device where I use the SensorBlue app, how do I send you the data?

It takes a long time to synchronise the data to my smartphone, is that normal?

My heat logger arrived damaged; can I have a new one?

The synchronisation failed before it had finished, what do I do?

Why do I need to add my postcode in the subject line of the email?