Frequently Asked Questions

Air Source Heat Pumps

What is an air source heat pump?

How does an air source heat pump work?

What does an air source heat pump sound like?

What is hybrid heating?

What are the key differences between standalone and hybrids?

What are the benefits of a heat pump?

Why would I get a heat pump instead of a new boiler?

What grants are available to help with installing an air source heat pump?

How much electricity does a heat pump generally use?

What happens when the temperature drops below -15°C?

How does radiator size affect the efficiency of the system?

What’s on the inside of a house when the heat pump has been installed?

Do I need a new hot water cylinder with an air source heat pump?

Will an Air Source Heat Pump work in my property?

What if I plan to do other building work in my house?

Will I need to improve the insulation in my home before I get an air source heat pump?

EPC requirements and process for an air source heat pump installation

Surveys and installations during Covid-19

What can you expect during installation?

How big are the air source heat pumps?

Why are Igloo quoting a larger/smaller unit than another company?

What are the warranties on the system?

Smart Heating Research Project - General

How do I set up my temperature logger on my smart device?

Where do I put the heat logger?

When will I get my heating report?

How do I know my heat logger is working?

How do I send Igloo the data file from the SensorBlue app?

Where should I email the exported CSV to?

How do I see the data the heat logger has collected?

Who should I contact if I have questions about my heat logger?

How to withdraw from the Smart Heat Research Project

Smart Heating Research Project - Troubleshooting

How do I change the battery?

How is my heat logger being delivered?

I am moving to a new house, can I still take part in the research trial?

I do not have access to my email account on the smart device where I use the SensorBlue app, how do I send you the data?

It takes a long time to synchronise the data to my smartphone, is that normal?

My heat logger arrived damaged; can I have a new one?

The synchronisation failed before it had finished, what do I do?

Why do I need to add my postcode in the subject line of the email?