How To Read Your (existing) Smart Meter
If you already have a SMART meter installed by another supplier, unfortunately (as things stand) we won’t be able to read this remotely. This is something the industry is currently trying to change but until it does, we’ll need you to send in your meter readings manually using our Igloo app or website.
The good news is, later this year we will start rolling out our own smart meters (at no extra cost) using the very latest technology. And we’ll follow up with more on this very soon.
For now, here’s a guide on how to read some of the most common type of SMART meter currently in use. But please, if you are having difficulty reading your meter, give our team a call on 0333 405 5555. Or email firstname.lastname@example.org. And we’ll be more than happy to help.
If Your Single Rate Electricity Meter Has a Keypad
Press the 9 button on the keypad to cycle the display. Your reading is the IMP KWH screen and will show a number followed by kWh – this is your electricity reading.
If Your Two Rate (Economy 7) Electricity Meter Has A Keypad
Press the 6 on the keypad until you see the IMP R01 screen showing a number followed by kWh.
Press the 6 button again until you see the IMP R02 screen showing a number followed by kWh.
We will need both R01 and R02 readings.
Some meters will only show the day readings during the day and night readings at night.
If Your Electricity Meter Has a Green A Button
Press the green A button until you see the TOTAL ACT IMPORT screen. The number followed by kWh is your electricity meter reading.
If Your Meter Has Red and Black A and B Buttons
Press the red A button until you see the CREDIT ON screen, this should be followed by METER INDEX the next number you see will be your meter reading. Electricity reads will in kWh and gas reads will be in m3.
If Your Gas Meter Has a Keypad
Press the 9 button on the keypad to cycle the display. Your reading is the VOLUME screen and will show a number followed by m3.
If Your Meter Has No Buttons
The meter will automatically cycle screens on the display, your reading will be on the R1 screen